The process is that someone would send me an email in 2 days confirming a pick-up, possibly in 2 weeks and a refund 2 to 4 weeks after that. Given this is a big chunk of change, I am somewhat unhappy with the time it takes to get the money back to buy something else (it wouldn't be a Samsung for sure :)). I will update this review based on how my return experience goes with Amazon.

The first TV would turn itself off and come back on frequently. After 3 repair visits Samsung sent another TV and it wouldn't turn on at all, DOA. Amazon offered a full refund, Thanks AMAZON, but I wanted this TV to work.

There is no signal I could put into the system that burns that thin a line (horizontally) at that position on the TV. But Samsung is sticking to its guns saying that is screen burn-in and that it is not covered. The Samsung customer rep told me that 3 of 5 customers calling with similar problems are Amazon buyers.

He told me he would bring the parts that could be causing the problem. On the day of the appointment he was late, brought no parts or tools, and stayed under 10 minutes. He tried to do a software update even though the tv was new, repeated that about 8 times, then said "I don't have what I need to fix this, we'll call next week" and left.

Amazon is giving me a full refund since I never want a Samsung product again. Don't be fooled by the initial quality of this tv. It's like a shiny used car that dies 10 minutes after you drive it off the lot, and Samsung acted like a used car salesman.

Given my high satisfaction with other stuff from Amazon, I don't think Amazon is somehow buying seconds. The rep wouldn't assign any reason to explain his statistics despite me pressing him. I requested a return to Amazon.

I was thrilled with my Christmas purchase until it failed yesterday (yes, less than 3 weeks) with a dark thin horizontal line (about 4mm thick) making a permanent appearance about 2/3rds of the way down. Samsung doesn't cover such a defect claiming it is screen burn-in!!.

Buyer beware.

If you're watching something that has a static part of the screen (scoreboard, newsticker, station "bug", video game menu, etc.) , you'll want this. 3)We have the TV in a large & bright family room - our old projection TV was nearly useless if you didn't draw all the curtains.

You cannot beat it. This TV totally PWNS the set that it replaces -- a rear-projection travesty from Sony. Just make sure that you have enough room -- and if you are mounting this on a wall -- get it professionally installed -- no "hercules hooks" for this bad boy!

Obviously, on the brightest days you'll get a little glare, but the coatings are really great on the screen, and we're very pleased to be able to not be forced to watch in the dark. 4)Amazon White Glove was FANTASTIC. The day my set was delivered, the weather was snowy and icy, and I was shocked that they were keeping the appointment.

I'm constantly wiping it clean. I wish they would have used a different plastic material.

I purchased it to retire an older HDTV rear-projection set that I'd had for about eight years. I am extremely, extremely picky about televisions. The first few weeks I was somewhat disappointed in this set.

1) Price/Performance: Many people steered us toward the Pioneer Kuro, as the "pros" consistently rate this very high. The Kuro has an extra HDMI port and light sensing, but costs at least $1000 more and gives you 3" less screen. (Not even going to discuss Pioneer 65" sets, because then you are nearly double the cost of this TV, which is just silly.) The Kuro's a nice set, but in our opinion, the Samsung has a brighter, more saturated color than the Kuro, and many regular people I have spoken with agree on that.

If you are using the low-profile mount of the VMPL3, make sure you connect all the cables before mounting it. The clearance between the wall and the back of the TV once mounted is only 1.5 inch. You can see my setup in the customer image.

There is no signal I could put into the system that burns that thin a line (horizontally) at that position on the TV. But Samsung is sticking to its guns saying that is screen burn-in and that it is not covered. The Samsung customer rep told me that 3 of 5 customers calling with similar problems are Amazon buyers.

I was thrilled with my Christmas purchase until it failed yesterday (yes, less than 3 weeks) with a dark thin horizontal line (about 4mm thick) making a permanent appearance about 2/3rds of the way down. Samsung doesn't cover such a defect claiming it is screen burn-in!!.

If you're watching something that has a static part of the screen (scoreboard, newsticker, station "bug", video game menu, etc.) , you'll want this. 3)We have the TV in a large & bright family room - our old projection TV was nearly useless if you didn't draw all the curtains.

Obviously, on the brightest days you'll get a little glare, but the coatings are really great on the screen, and we're very pleased to be able to not be forced to watch in the dark. 4)Amazon White Glove was FANTASTIC. The day my set was delivered, the weather was snowy and icy, and I was shocked that they were keeping the appointment.

1) Price/Performance: Many people steered us toward the Pioneer Kuro, as the "pros" consistently rate this very high. The Kuro has an extra HDMI port and light sensing, but costs at least $1000 more and gives you 3" less screen. (Not even going to discuss Pioneer 65" sets, because then you are nearly double the cost of this TV, which is just silly.) The Kuro's a nice set, but in our opinion, the Samsung has a brighter, more saturated color than the Kuro, and many regular people I have spoken with agree on that.

You cannot beat it. This TV totally PWNS the set that it replaces -- a rear-projection travesty from Sony. Just make sure that you have enough room -- and if you are mounting this on a wall -- get it professionally installed -- no "hercules hooks" for this bad boy!

Obviously, on the brightest days you'll get a little glare, but the coatings are really great on the screen, and we're very pleased to be able to not be forced to watch in the dark. 4)Amazon White Glove was FANTASTIC. The day my set was delivered, the weather was snowy and icy, and I was shocked that they were keeping the appointment.

I purchased it to retire an older HDTV rear-projection set that I'd had for about eight years. I am extremely, extremely picky about televisions. The first few weeks I was somewhat disappointed in this set.

1) Price/Performance: Many people steered us toward the Pioneer Kuro, as the "pros" consistently rate this very high. The Kuro has an extra HDMI port and light sensing, but costs at least $1000 more and gives you 3" less screen. (Not even going to discuss Pioneer 65" sets, because then you are nearly double the cost of this TV, which is just silly.) The Kuro's a nice set, but in our opinion, the Samsung has a brighter, more saturated color than the Kuro, and many regular people I have spoken with agree on that.

There is no signal I could put into the system that burns that thin a line (horizontally) at that position on the TV. But Samsung is sticking to its guns saying that is screen burn-in and that it is not covered. The Samsung customer rep told me that 3 of 5 customers calling with similar problems are Amazon buyers.

If you are using the low-profile mount of the VMPL3, make sure you connect all the cables before mounting it. The clearance between the wall and the back of the TV once mounted is only 1.5 inch. You can see my setup in the customer image.

You cannot beat it. This TV totally PWNS the set that it replaces -- a rear-projection travesty from Sony. Just make sure that you have enough room -- and if you are mounting this on a wall -- get it professionally installed -- no "hercules hooks" for this bad boy!

If you are using the low-profile mount of the VMPL3, make sure you connect all the cables before mounting it. The clearance between the wall and the back of the TV once mounted is only 1.5 inch. You can see my setup in the customer image.

He told me he would bring the parts that could be causing the problem. On the day of the appointment he was late, brought no parts or tools, and stayed under 10 minutes. He tried to do a software update even though the tv was new, repeated that about 8 times, then said "I don't have what I need to fix this, we'll call next week" and left.

Amazon is giving me a full refund since I never want a Samsung product again. Don't be fooled by the initial quality of this tv. It's like a shiny used car that dies 10 minutes after you drive it off the lot, and Samsung acted like a used car salesman.

There is no signal I could put into the system that burns that thin a line (horizontally) at that position on the TV. But Samsung is sticking to its guns saying that is screen burn-in and that it is not covered. The Samsung customer rep told me that 3 of 5 customers calling with similar problems are Amazon buyers.

Given my high satisfaction with other stuff from Amazon, I don't think Amazon is somehow buying seconds. The rep wouldn't assign any reason to explain his statistics despite me pressing him. I requested a return to Amazon.

He told me he would bring the parts that could be causing the problem. On the day of the appointment he was late, brought no parts or tools, and stayed under 10 minutes. He tried to do a software update even though the tv was new, repeated that about 8 times, then said "I don't have what I need to fix this, we'll call next week" and left.

Obviously, on the brightest days you'll get a little glare, but the coatings are really great on the screen, and we're very pleased to be able to not be forced to watch in the dark. 4)Amazon White Glove was FANTASTIC. The day my set was delivered, the weather was snowy and icy, and I was shocked that they were keeping the appointment.

He told me he would bring the parts that could be causing the problem. On the day of the appointment he was late, brought no parts or tools, and stayed under 10 minutes. He tried to do a software update even though the tv was new, repeated that about 8 times, then said "I don't have what I need to fix this, we'll call next week" and left.

Obviously, on the brightest days you'll get a little glare, but the coatings are really great on the screen, and we're very pleased to be able to not be forced to watch in the dark. 4)Amazon White Glove was FANTASTIC. The day my set was delivered, the weather was snowy and icy, and I was shocked that they were keeping the appointment.

The first TV would turn itself off and come back on frequently. After 3 repair visits Samsung sent another TV and it wouldn't turn on at all, DOA. Amazon offered a full refund, Thanks AMAZON, but I wanted this TV to work.

Amazon is giving me a full refund since I never want a Samsung product again. Don't be fooled by the initial quality of this tv. It's like a shiny used car that dies 10 minutes after you drive it off the lot, and Samsung acted like a used car salesman.