After another three emails, they finally understood that it was broken and I was told "Tough." It sits on my desk as a reminder to not purchase SanDisk products again. The player itself is light-weight and has lots of cool features, but it is so cheaply constructed that the odds of an accidental breakage are extremely high, and when that happens, you'll be out of luck.

I contacted Sansa and they did a great job replacing the unit immediately. The only snafoo I ran into is that their email correspondence is via "Customer Nation". For a little while I deleted their emails as junk mail not realizing it was Sansa customer support.

All have work great except for one that died just one week after the 1 yr warranty expiration. I purchased it on Nov 29th and it quit working on December 10th the next year. This was a Christmas present for my wife so it was not even opened until Dec 25.

Eventually the power button broke after 3 months and it would no longer work. I would not recommend this product to anyone. It is flimsy and not well made.

Then I tried to play the songs. Screen said, "Playing," but there was no sound. I boxed the piece of junk back up and shipped in back.

-My backlight stopped working, can't get it to come back on -If I'm using the skip function to go through songs, it won't let me go backwards. If I press the back button (<<) it goes ahead to the next song instead of to the previous song.

(Normal Sandisk policy is warranty for 12 months from purchase date, not from take possession date.) The good news is that after a couple of phone calls to Sandisk, they agreed to a replacement and the RMA was issued promptly. They were good to work with and I am pleased now with their response.

The 2 defective ones got stuck on the first screen and the music couldn't be accessed, much less played. I returned them again and just bought Ipods on Ebay! I would say this is a good choice if you like to gamble with your money:)

Very cheaply constructed, it will break easily. Sandisk support is absolutely no help at all. My M240 broke within one week of purchase (the on/off/power button depresses, but nothing happens.

I bought 3 of these for my 3 kids last Christmas. I had to send 2 back after they died or froze within a few days and then the replacements proceeded to go bad also!

The only problem we have is that it locks up once in awhile, but usually if you turn it off and then turn it back on it resolves the problem. We also have it almost full of songs so that could be why it locks up sometimes.

Got this at xmass great price under 49.99 while it worked it is a great player but it has issues. While not sure if it is a quality controll issue it seems to have it's own personality of freezing not responding to multiple battery tries and lock ups. Wish this had been a consitant product that worked as expected longer then a month of light use never dropping or careless with unit.

During two hours of walking, have heard the same song three times. If it holds 15 hours of music, I should not hear the same song three times in two hours. Apparently the shuffle feature is based entirely on random number generation and does not have an algorithm to ensure the entire music deck has played before recycling.

I googled this model and the word "locked up" and found it is common for this model. Update: I'm not a techie type but I took the advice on some website and hooked our player up to the computer with a USB, then I went to "My Computer" and right clicked on the Sansa icon.

but after 2 years of almost daily use playing audio books it wore out. This 240 is a poor excuse for a replacement. It does not have the book friendly features of the 512.

It sucks that it can only fit 180 songs on it. I thought it was supposed to be more than that. And I have to reset it back to factory standard every time I want to go back to the computer and upload more songs.

My unit just froze up and would not boot. No fix available from their tech service.

It requires a AAA battery, that is both convenient and inconvenient. You'll have to replace the battery every so often, but it should not be a problem if you use the rechargeable batteries. It has an advantage over the kind of player that uses the built-in battery.

(heh) I'm slightly upset, although I do remember reading reviews about this sort of "suddenly stopped working" problem before I bought it but I figured at the price I got it for, who cared!

The firmware was bad and froze the player. Luckily the company knew about the problem and let me send it back for a replacement. Overall very good

The 2 defective ones got stuck on the first screen and the music couldn't be accessed, much less played. I returned them again and just bought Ipods on Ebay! I would say this is a good choice if you like to gamble with your money:)

During two hours of walking, have heard the same song three times. If it holds 15 hours of music, I should not hear the same song three times in two hours. Apparently the shuffle feature is based entirely on random number generation and does not have an algorithm to ensure the entire music deck has played before recycling.

1)SanDisk players support a large range of music/audiobook formats. 2)you can buy your batteries at the grocery store--ipods need to be sent in for a battery change 3)price 4)reliability 5)ease of use. There are mp3 players out there that have sleeker design & more buzz.

I didn't think that I would like anything on my arm as I type all day, but with this, you barely even know it's there, although you are never without music, unless you decide to shut it off!

Then I tried to play the songs. Screen said, "Playing," but there was no sound. I boxed the piece of junk back up and shipped in back.

-My backlight stopped working, can't get it to come back on -If I'm using the skip function to go through songs, it won't let me go backwards. If I press the back button (<<) it goes ahead to the next song instead of to the previous song.

The only problem we have is that it locks up once in awhile, but usually if you turn it off and then turn it back on it resolves the problem. We also have it almost full of songs so that could be why it locks up sometimes.

It sucks that it can only fit 180 songs on it. I thought it was supposed to be more than that. And I have to reset it back to factory standard every time I want to go back to the computer and upload more songs.

So, I deleted all the songs and tried it on a different computer. Everything seemed to work just right: connected on first try and moved songs onto the device with no trouble.

Got this at xmass great price under 49.99 while it worked it is a great player but it has issues. While not sure if it is a quality controll issue it seems to have it's own personality of freezing not responding to multiple battery tries and lock ups. Wish this had been a consitant product that worked as expected longer then a month of light use never dropping or careless with unit.

It requires a AAA battery, that is both convenient and inconvenient. You'll have to replace the battery every so often, but it should not be a problem if you use the rechargeable batteries. It has an advantage over the kind of player that uses the built-in battery.

1)SanDisk players support a large range of music/audiobook formats. 2)you can buy your batteries at the grocery store--ipods need to be sent in for a battery change 3)price 4)reliability 5)ease of use. There are mp3 players out there that have sleeker design & more buzz.

Ok, I bought this item because it took no software to run it and it used 1 AAA battery. Well, I had it 6 months and suddenly today the power button made a clicking noise and now it won't work.

I googled this model and the word "locked up" and found it is common for this model. Update: I'm not a techie type but I took the advice on some website and hooked our player up to the computer with a USB, then I went to "My computer" and right clicked on the Sansa icon.

It sucks that it can only fit 180 songs on it. I thought it was supposed to be more than that. And I have to reset it back to factory standard every time I want to go back to the computer and upload more songs.

So, I deleted all the songs and tried it on a different computer. Everything seemed to work just right: connected on first try and moved songs onto the device with no trouble.

First, it was a pain in the rear to get it to connect to the computer (Win XP; WMP 11).

The 2 defective ones got stuck on the first screen and the music couldn't be accessed, much less played. I returned them again and just bought Ipods on Ebay! I would say this is a good choice if you like to gamble with your money:)

The audio recorder is little more than functional -- it saves your recordings as low-quality, mono WAV files. This is fine for recording reminders or even basic conversations if you needed some sort of record, but don't count on them for making podcasts or video voiceovers.

I bought 3 of these for my 3 kids last Christmas. I had to send 2 back after they died or froze within a few days and then the replacements proceeded to go bad also!

Eventually the power button broke after 3 months and it would no longer work. I would not recommend this product to anyone. It is flimsy and not well made.

-My backlight stopped working, can't get it to come back on -If I'm using the skip function to go through songs, it won't let me go backwards. If I press the back button (<<) it goes ahead to the next song instead of to the previous song.

Very cheaply constructed, it will break easily. Sandisk support is absolutely no help at all. My M240 broke within one week of purchase (the on/off/power button depresses, but nothing happens.

Of the 5 players I purchased, one broke within a month. They are not constructed very well. The menu button failed.

Ok, I bought this item because it took no software to run it and it used 1 AAA battery. Well, I had it 6 months and suddenly today the power button made a clicking noise and now it won't work.

It requires a AAA battery, that is both convenient and inconvenient. You'll have to replace the battery every so often, but it should not be a problem if you use the rechargeable batteries. It has an advantage over the kind of player that uses the built-in battery.

1)SanDisk players support a large range of music/audiobook formats. 2)you can buy your batteries at the grocery store--ipods need to be sent in for a battery change 3)price 4)reliability 5)ease of use. There are mp3 players out there that have sleeker design & more buzz.

We also use Energizer rechargeable batteries because a friend told us it drains the batteries pretty quick and they work great.

Ok, I bought this item because it took no software to run it and it used 1 AAA battery. Well, I had it 6 months and suddenly today the power button made a clicking noise and now it won't work.