This product worked fine initially but the battery appears to be defective. That should be no problem. Contact customer support, exchange, or repair the product.

The recorded human voices will still work, but the COMPUTER generated voice will no longer work. The computer generated voice is the whole reason you purchased the XL S over the XL; it is the computer generated voice that reads street names and warnings aloud to you; the pre-recorded voices cannot do this. Bottom line, if you have only a Mac, do not get this device until tomtom corrects this issue.

So I returned the first unit because it would not pronounce street names. The second unit - same problem. THEN I figured out that the software is not the correct version on the Mac OS, AND there's no online documentation for the XL S, AND the bluetooth didn't work with ANY of the four cell phones in my household, AND there was no hope.

About half of the destinations turn out to be up to 1/2 mile inaccurate. Occurring much less often, though still bothersome, is that a road may be incomplete, missing, or inaccurate. Directions are quite often poor.

For example, the Nuvi will calculate your total stopped time, total trip time, avg moving time, max speed, etc. The TomTom does not seem to give this information which would be nice. The TomTom also allows you to download additional computer voices and such, but there is no room, so you'd have to get an SD card to supplement.

The bluetooth is useless, works only for data transmission/reception and that too with very limited number of phones. No, you cannot use it as a handsfree. If you take a wrong turn or pass by your destination or do anything to pass by your destination on a 2 lane road, it will not tell you to turn around - it will navigate you through the next set of intersections.

However, TomTom has decided to hide its customer support. They put you through a bunch of dead ends and then give you a phone number that does not answer. They promise e-mail support but give you a dead link.

I have this and used side by side with a Garmin 200 W for several weeks before returning the Garmin. Overall this is a good product but a few annoying bugs keep it from being great...here are the pros and cons Pros

1) If you have it on "talk" mode, it talks a little too much, maybe some of you would like this, but I don't need to be told three times when my turn is coming up. 2) Theft prevention was obviously not discused at there board meetings. I guess there idea was that you would take it with you wherever you go, and I would highly recommend you do that.

Finally, by my 5th call, someone lead me through certain reset procedures that deleted all of my maps. I had to send the unit back to TomTom, who for the past month has refused to send me a new unit. IF you can get in touch with TomTom customer service, they don't help at all.

It was not updated because the unit already had current maps (I question this -- there is a thirty day limit on free maps -- what are the chances a new map will be available 30 days after Christmas?). A lot of work to find that out! However, the software updated some features of the unit and the voice part completely stopped working.

This means that, when viewing the map while the unit is in the 'deliver directions' mode, the software will select the zoom level. You can zoom out to see the next exit, next town, or next city, but the map will return to view your immediate vicinity after a few seconds.

i wouldn't waste the money for the XL S version and just get the XL.

'Sticky' zoom settings may only be important to a few of us, but for me it is enough to pack up the XL-S and return it. I will be trying out a 720.

Contacted tech. support and while they were very nice, they had no clue of what a proxy server is, I rather have them be rude and knowledgeable than nice and ignorant. Needless to say had to return all 14 units.

If I did not know my way around, this thing would have be going miles out of my way "every time". This feature needs to be updated. Overview: Maps are outdated, traffic needs to be compatible with any Bluetooth phone, needs to have a trip recall feature and quit leading you the longer way.

I returned this item. I am a Mac user and found the Mac software was poorly designed and trailing far behind the windows software in features. The Mac software crashed 3 times.

But with the text-speech you can only have the one that came with the system as there is not enough memory to download and added a second. 2) TomTom advertises the most up-to-date roads; my estate has been here about 4 years and is not on the map 3) The 2 resturants I tried getting directions too while on vacation, it failed.

I'm hoping that it is because they were extremely busy with people playing with their new toys after Christmas and that it will improve; however, I felt like I was back to dialup days. The TomTom Home update software app for Windows seems to be just a bit cheesy. I'm a software developer though, so perhaps I'm overly critical on it.

Only draw back is Tom Tom XL-S can not be upgraded to latest version on the web. I tried to update it & realized that I lost voice on my GPS. I spoke to Customer service, they sent a file which date backs my Tom Tom Version to original Factory version(7.1.4)....

So I returned the first unit because it would not pronounce street names. The second unit - same problem. THEN I figured out that the software is not the correct version on the Mac OS, AND there's no online documentation for the XL S, AND the bluetooth didn't work with ANY of the four cell phones in my household, AND there was no hope.

It was not updated because the unit already had current maps (I question this -- there is a thirty day limit on free maps -- what are the chances a new map will be available 30 days after Christmas?). A lot of work to find that out! However, the software updated some features of the unit and the voice part completely stopped working.

This means that, when viewing the map while the unit is in the 'deliver directions' mode, the software will select the zoom level. You can zoom out to see the next exit, next town, or next city, but the map will return to view your immediate vicinity after a few seconds.

I returned this item. I am a Mac user and found the Mac software was poorly designed and trailing far behind the windows software in features. The Mac software crashed 3 times.

I'm hoping that it is because they were extremely busy with people playing with their new toys after Christmas and that it will improve; however, I felt like I was back to dialup days. The TomTom Home update software app for Windows seems to be just a bit cheesy. I'm a software developer though, so perhaps I'm overly critical on it.

But the TomTom Home software takes a good while to initalize when first plugging the TomTom into the computer via the USB cord. I was not able to pair my Blackberry/Wireless service to the TomTom in order to take advantage of the Plus services. That's the only reason for 4 stars instead of 5.

The updates were easily downloaded via the computer, software provided by manufacturer at their website not in box, which is just as well as most software in the box is out dated by the time it gets to the consumer. Product is exremely easy to use, directions were not needed just power it up, let it find its current location and choose a destination and it maps the way for you giving clear spoken text easily understood while driving.

If you are a Mac user, when you first install the tomtom software on your Mac (tomttom HOME) and connect your tomtom XLS to the Mac, totmtom HOME will recommend a tomtom OS/firmware update. IF you allow this, tomtom HOME for the Mac will install the WRONG or FAULTY tomtom firmware/OS update. After that, your XL S WILL NO LONGER HAVE A FUNCTIONAL COMPUTER GENERATED VOICE.

The unit worked well for the 2 weeks I had it. Then, the TomTom "Home" software downloaded and installed a software "update" for my One XL-S, however, the updated software was for a different model.

I paid about $20 including shipping, and it's quality, and it does precisely what it's suppose to do. Other things of note include the following: the cord plugs directly into the XLS, while the Garmin 650 cord plugs into the base; the XLS while plugged into the computer through the USB cord (included) will reenergise the battery, however, I personally opted to purchase the Tomtom wall plug in cord - its just easier; password protection requires that you go through Tomtom "Home" the company's software that requires downloading - which was a nuisance; upgrading the unit to the latest software version (Windoze) wasn't an issue as another reviewer had suggested; I can see the screen in direct sunlight - and it looks good; the unit has (if I recall correctly) 1 Gig of memory, which is mostly filled with the North Am.

I'm hoping that it is because they were extremely busy with people playing with their new toys after Christmas and that it will improve; however, I felt like I was back to dialup days. The TomTom home update software app for Windows seems to be just a bit cheesy. I'm a software developer though, so perhaps I'm overly critical on it.

But the TomTom home software takes a good while to initalize when first plugging the TomTom into the computer via the USB cord. I was not able to pair my Blackberry/Wireless service to the TomTom in order to take advantage of the Plus services. That's the only reason for 4 stars instead of 5.

If you have windows access, then you are fine. I corrected this issue by opening tomtom home in Windows, then deleted the tomtom OS/Firmware from the GPS device, then performed an update within tomtom home to replace the tomtom GPS OS/Firmware.

If you are a Mac user, when you first install the tomtom software on your Mac (tomttom home) and connect your tomtom XLS to the Mac, totmtom home will recommend a tomtom OS/firmware update. IF you allow this, tomtom home for the Mac will install the WRONG or FAULTY tomtom firmware/OS update. After that, your XL S WILL NO LONGER HAVE A FUNCTIONAL COMPUTER GENERATED VOICE.

The unit worked well for the 2 weeks I had it. Then, the TomTom "home" software downloaded and installed a software "update" for my One XL-S, however, the updated software was for a different model.

I paid about $20 including shipping, and it's quality, and it does precisely what it's suppose to do. Other things of note include the following: the cord plugs directly into the XLS, while the Garmin 650 cord plugs into the base; the XLS while plugged into the computer through the USB cord (included) will reenergise the battery, however, I personally opted to purchase the Tomtom wall plug in cord - its just easier; password protection requires that you go through Tomtom "home" the company's software that requires downloading - which was a nuisance; upgrading the unit to the latest software version (Windoze) wasn't an issue as another reviewer had suggested; I can see the screen in direct sunlight - and it looks good; the unit has (if I recall correctly) 1 Gig of memory, which is mostly filled with the North Am.

The recorded human voices will still work, but the COMPUTER generated voice will no longer work. The computer generated voice is the whole reason you purchased the XL S over the XL; it is the computer generated voice that reads street names and warnings aloud to you; the pre-recorded voices cannot do this. Bottom line, if you have only a Mac, do not get this device until tomtom corrects this issue.

So I returned the first unit because it would not pronounce street names. The second unit - same problem. THEN I figured out that the software is not the correct version on the Mac OS, AND there's no online documentation for the XL S, AND the bluetooth didn't work with ANY of the four cell phones in my household, AND there was no hope.

I have been living in Houston for 30 years did service work there were streets that we call jumpers. They would go for 2-4 blocks and jump 4-5 blocks and continue. Also the street signs in Houston are not always visible.

Then it told me to connect to the highway by going through the paid parking lot at the museum. My wife was onboard with the TomTom until that happened. Now she's back to paper street maps.

I only had one issue and that was it put me on to a one way street head on with traffic when I came out of a mall. So just like anything this is a GUIDE that shows you were to go. You still have to use your brain and common sense when using any products like these.

They'll take me a good bit out of the way or down an incredibly narrow street or through an extremely small one-lane tunnel before finally getting me where I want to go. I kept the unit for a combination of reasons. First is that I wanted a GPS much more than I needed one, which made me willing to accept some shortcomings in exchange for a relatively low price.

I like biking and walking and will have fun using my TomTom for these activities too since it has these modes. I like that it clearly states the street name too.

The recorded human voices will still work, but the computer generated voice will no longer work. The computer generated voice is the whole reason you purchased the XL S over the XL; it is the computer generated voice that reads street names and warnings aloud to you; the pre-recorded voices cannot do this. Bottom line, if you have only a Mac, do not get this device until tomtom corrects this issue.

For example, the Nuvi will calculate your total stopped time, total trip time, avg moving time, max speed, etc. The TomTom does not seem to give this information which would be nice. The TomTom also allows you to download additional computer voices and such, but there is no room, so you'd have to get an SD card to supplement.

But the TomTom Home software takes a good while to initalize when first plugging the TomTom into the computer via the USB cord. I was not able to pair my Blackberry/Wireless service to the TomTom in order to take advantage of the Plus services. That's the only reason for 4 stars instead of 5.

Why is it not available on the Tom Tom XLS? When are more computer voices going to be available? I would also like the unit to have a longer battery life than the 2 hours.

The updates were easily downloaded via the computer, software provided by manufacturer at their website not in box, which is just as well as most software in the box is out dated by the time it gets to the consumer. Product is exremely easy to use, directions were not needed just power it up, let it find its current location and choose a destination and it maps the way for you giving clear spoken text easily understood while driving.

If you are a Mac user, when you first install the tomtom software on your Mac (tomttom HOME) and connect your tomtom XLS to the Mac, totmtom HOME will recommend a tomtom OS/firmware update. IF you allow this, tomtom HOME for the Mac will install the WRONG or FAULTY tomtom firmware/OS update. After that, your XL S WILL NO LONGER HAVE A FUNCTIONAL computer GENERATED VOICE.

I paid about $20 including shipping, and it's quality, and it does precisely what it's suppose to do. Other things of note include the following: the cord plugs directly into the XLS, while the Garmin 650 cord plugs into the base; the XLS while plugged into the computer through the USB cord (included) will reenergise the battery, however, I personally opted to purchase the Tomtom wall plug in cord - its just easier; password protection requires that you go through Tomtom "Home" the company's software that requires downloading - which was a nuisance; upgrading the unit to the latest software version (Windoze) wasn't an issue as another reviewer had suggested; I can see the screen in direct sunlight - and it looks good; the unit has (if I recall correctly) 1 Gig of memory, which is mostly filled with the North Am.

I'm hoping that it is because they were extremely busy with people playing with their new toys after Christmas and that it will improve; however, I felt like I was back to dialup days. The TomTom Home update software app for Windows seems to be just a bit cheesy. I'm a software developer though, so perhaps I'm overly critical on it.

Only draw back is Tom Tom XL-S can not be upgraded to latest version on the web. I tried to update it & realized that I lost voice on my GPS. I spoke to Customer service, they sent a file which date backs my Tom Tom Version to original Factory version(7.1.4)....

If you have windows access, then you are fine. I corrected this issue by opening tomtom HOME in Windows, then deleted the tomtom OS/Firmware from the GPS device, then performed an update within tomtom HOME to replace the tomtom GPS OS/Firmware.

Well it is not compatible with the AT&T/Apple Iphone. I called TomTom and they said they will email me if/when the Iphone is added. I will not hold my breath for the update to happen.

If you are a Mac user, when you first install the tomtom software on your Mac (tomttom HOME) and connect your tomtom XLS to the Mac, totmtom HOME will recommend a tomtom OS/firmware update. IF you allow this, tomtom HOME for the Mac will install the WRONG or FAULTY tomtom firmware/OS update. After that, your XL S WILL NO LONGER HAVE A FUNCTIONAL COMPUTER GENERATED VOICE.

The unit worked well for the 2 weeks I had it. Then, the TomTom "Home" software downloaded and installed a software "update" for my One XL-S, however, the updated software was for a different model.

Contacted tech. support and while they were very nice, they had no clue of what a proxy server is, I rather have them be rude and knowledgeable than nice and ignorant. Needless to say had to return all 14 units.

The tech told me I could restore it by using a Windows PC. The purpose of this electronic device is to make your life easer, so far it's not the case.

According to tech. Support Plus Service is only compatible with T-Mobile and AT&T. So if you have anything else be carefull, chances are it won't work.

Spent several hours on the phone with tech support to get the problem fixed.

I have this and used side by side with a garmin 200 W for several weeks before returning the garmin. Overall this is a good product but a few annoying bugs keep it from being great...here are the pros and cons Pros

You will not be dissapointed. I have used garmin and Magellans before and both are not as intuitive and user-friendly.

I returned the second unit, and I now own a garmin nuvi 260. The garmin installed in .5 seconds, worked out of the box, has correct documentation online.

I paid about $268 for the unit. Prior to its arrival, I had a bit of buyers remorse thinking that perhaps I should have gone with the garmin 650, because I found more reasonably priced units at Costco. Additionally, I was told by various sales people that that the garmin was more user friendly, and it was the best selling - blah, blah.

The POI database (such as the POI categories it actually has - it is missing several major US retail chains - see below) is more up to date than the garmin I bought at same time. Allows you to set the keyboard to QWERTY mode which the garmin did not.

The graphics are a bit grainy compared to the garmin

It is easy to read, easy to program, and does what it should to help you. I like the way it functions as I have a garmin MX3 PDA and in comparison I like the TomTom much better. It is also not anoying in constantly talking to you.

I paid about $20 including shipping, and it's quality, and it does precisely what it's suppose to do. Other things of note include the following: the cord plugs directly into the XLS, while the garmin 650 cord plugs into the base; the XLS while plugged into the computer through the USB cord (included) will reenergise the battery, however, I personally opted to purchase the Tomtom wall plug in cord - its just easier; password protection requires that you go through Tomtom "Home" the company's software that requires downloading - which was a nuisance; upgrading the unit to the latest software version (Windoze) wasn't an issue as another reviewer had suggested; I can see the screen in direct sunlight - and it looks good; the unit has (if I recall correctly) 1 Gig of memory, which is mostly filled with the North Am.

Finally, by my 5th call, someone lead me through certain reset procedures that deleted all of my maps. I had to send the unit back to TomTom, who for the past month has refused to send me a new unit. IF you can get in touch with TomTom customer service, they don't help at all.

It was not updated because the unit already had current maps (I question this -- there is a thirty day limit on free maps -- what are the chances a new map will be available 30 days after Christmas?). A lot of work to find that out! However, the software updated some features of the unit and the voice part completely stopped working.

If I did not know my way around, this thing would have be going miles out of my way "every time". This feature needs to be updated. Overview: maps are outdated, traffic needs to be compatible with any Bluetooth phone, needs to have a trip recall feature and quit leading you the longer way.

Then it told me to connect to the highway by going through the paid parking lot at the museum. My wife was onboard with the TomTom until that happened. Now she's back to paper street maps.

While the screen is a nice size, the maps are outdated even though I have updated them several times on TomTom's website. Our local tollway is 400 feet misaligned. Another words, TomTom has me driving in a field for miles and then has me driving on the wrong side of the freeway for 1/2 mile before my actual location and the freeway align.

A simple touch on the left-hand corner of the screen gives you a volume control slider bar you adjust interactively while it says something; nothing external to get dirty or break. Also, someone complained they could not get updates without paying for them. There simply may not have been any new updates to the maps from the time they purchased.

The updates were easily downloaded via the computer, software provided by manufacturer at their website not in box, which is just as well as most software in the box is out dated by the time it gets to the consumer. Product is exremely easy to use, directions were not needed just power it up, let it find its current location and choose a destination and it maps the way for you giving clear spoken text easily understood while driving.

TomTom has come on strong in the US market, but I think these guys are not serious enough about this market, and they are having a bit of a problem with SW quality control. I predict they will loose the US market because of a lack of attention to detail. maps in my area (southern california) are out of date.

The recorded human voices will still work, but the COMPUTER generated voice will no longer work. The computer generated voice is the whole reason you purchased the xl S over the xl; it is the computer generated voice that reads street names and warnings aloud to you; the pre-recorded voices cannot do this. Bottom line, if you have only a Mac, do not get this device until tomtom corrects this issue.

So I returned the first unit because it would not pronounce street names. The second unit - same problem. THEN I figured out that the software is not the correct version on the Mac OS, AND there's no online documentation for the xl S, AND the bluetooth didn't work with ANY of the four cell phones in my household, AND there was no hope.

i wouldn't waste the money for the xl S version and just get the xl.

'Sticky' zoom settings may only be important to a few of us, but for me it is enough to pack up the xl-S and return it. I will be trying out a 720.

Only draw back is Tom Tom xl-S can not be upgraded to latest version on the web. I tried to update it & realized that I lost voice on my GPS. I spoke to Customer service, they sent a file which date backs my Tom Tom Version to original Factory version(7.1.4)....

The unit malfunctioned from then on. TomTom Customer Service (when you could get someone on the phone) was of no help. The Customer Service agents had not been trained on the One xl-S.

This product is really great, but I bought the xl S version and have yet to get the S part working. It seems you need a sim card to add this feature, which I did, and it still won't work because it doesn't recognize the card.

only took me about 5 minutes to learn how to use it compared to my 2007 Bmw 550I gps which may look superior but is difficult to use. I like this Tom Tom One xl interface way better.

If you are a Mac user, when you first install the tomtom software on your Mac (tomttom HOME) and connect your tomtom XLS to the Mac, totmtom HOME will recommend a tomtom OS/firmware update. IF you allow this, tomtom HOME for the Mac will install the WRONG or FAULTY tomtom firmware/OS update. After that, your xl S WILL NO LONGER HAVE A FUNCTIONAL COMPUTER GENERATED VOICE.

The unit worked well for the 2 weeks I had it. Then, the TomTom "Home" software downloaded and installed a software "update" for my One xl-S, however, the updated software was for a different model.

The recorded human voices will still work, but the COMPUTER generated voice will no longer work. The computer generated voice is the whole reason you purchased the XL S over the XL; it is the computer generated voice that reads street names and warnings aloud to you; the pre-recorded voices cannot do this. Bottom line, if you have only a Mac, do not get this device until tomtom corrects this issue.

It was not updated because the unit already had current maps (I question this -- there is a thirty day limit on free maps -- what are the chances a new map will be available 30 days after Christmas?). A lot of work to find that out! However, the software updated some features of the unit and the voice part completely stopped working.

Only draw back is Tom Tom XL-S can not be upgraded to latest version on the web. I tried to update it & realized that I lost voice on my GPS. I spoke to Customer service, they sent a file which date backs my Tom Tom Version to original Factory version(7.1.4)....

Problems, several but minor, not deal breakers; but I wish TomTom would fix them. One, Text to voice for streets only works with the Susan voice.

If you are a Mac user, when you first install the tomtom software on your Mac (tomttom HOME) and connect your tomtom XLS to the Mac, totmtom HOME will recommend a tomtom OS/firmware update. IF you allow this, tomtom HOME for the Mac will install the WRONG or FAULTY tomtom firmware/OS update. After that, your XL S WILL NO LONGER HAVE A FUNCTIONAL COMPUTER GENERATED voice.