Hello, I ordered this product approximately two weeks before Christmas, and one week later received emails saying that my payment had been refunded because I returned the product. I did not even receive the product, so there is no way I could have returned it. I wrote two emails to the company trying to understand what had happened.

the item didn't work and we were all very disappointed. However the seller was quick and cooperative and return and full refund. i would have no problem buying electronic items form this seller based on their prompt and courteous return actions.

So I called Westinghouse, jumped through some hoops and finally got an RMA# to send it to them for repair or replacement. They had it for over a month, then sent me a refurbished replacement that at least lights up. But after a few seconds of being turned on, the screen fills with garbage, even without any images loaded, only viewing the Westinghouse images that are preloaded.

It's printed in half a dozen languages, but it's only very basic instructions on how to run it. It could be worse, but it could certainly be better and that's why I knocked a star off the rating. Features that are not on this frame but would be nice, and are available on frames that cost more at the time of this writing, include:

Suddenly stopped working. Can't get service from Westinghouse. All they say is to send it to one of their repair centers, but they simply will not tell me where one is.

I do NOT recommend this product or this company. I sense it's going to be a nightmare getting the required "return authorization number" to get my money back. What a disappointment!

I received a broken, dirty frame from Electronics Expo. When I tried their "customer satisfaction hotline" I was told that I reached an advertising number and someone would call me back within 24hrs. Needless to say I am still waiting two days later.

This review applies to the Westinghouse 8" Digital Photo Frame (DPF-0802). As soon as I plugged it in it started making a high-pitched whining sound. The whining sound stopped when I dimmed the image to black, but started again when I turned up the dimmer so the picture was visible.

The screen would get all pixelated with bars and other graphical artifacts. Power cycling the unit would help things out temporarily but the problems just recurred. An email from Westinghouse technical support told me that I could only put "raw JPEGs" onto the frame because meta tags added by certain software can't be handled by their JPEG library.

I plan on calling Westinghouse again, but I have the feeling that I am "Out-of-luck" on this one and will end up chalking it up to a hard lessoned learned. I will stay away from Westinghouse products for now on and J&R Music and Computer World.

The flash does stick out past the frame which is a little disappointing. The only reason for the rating of 4 instead of 5 is the instruction manual. If I was going to try and use any of the more advanced features I could forsee it being very frustrating.

It's a pretty neat concept, but with only 8" of space to work with, it's kind of hard to see 4 pictures at once. I turned it off. I loaded about 50 pix for starters just to try it out.

The manual to this frame is pretty much useless. You just have to play with the buttons until you get the hang of it. Once you figure it out, it's simple.

Professionally, I'm an imaging scientist (not kidding, we really exist), so choosing this model took a fair bit of time thanks to the relatively difficult process of finding any technical description of the photo frames currently on the market, or even accurate general descriptions for that matter. Then there is the issue that most of these are not available to see in a store. The goal:

This frame has no remote control, but I don't see that as a problem. It is controlled by a few buttons on the back of the frame. After reading over the short instruction booklet and playing with the buttons for a few minutes, I had no trouble operating the frame.

Of the 20+ frames I sorted through this was one of a handful that did not seem to hide critical specs in its description. The worst offenders were ones with an 8", or even 10"!, diagonal display size yet the resolution was 480x324pix.

..to find a frame for my grandparents, who are not computer savvy, or even own one for that matter. It would be best if, after setting it up and shipping it to them, that all they had to do was plug it in and turn it on.

Over the past two years I've tried several different brands of digital frames and sent them back. Their picture quality was terrible even though they cost more than the Westinghouse. The quality on this Westinghouse is about as good as computer screen although the image is of course smaller.

Overall, this seems to be a shady company with poor representative skills.

Put my SD card in the machine, turned it on, and away it went. Once I got the mosaic turned off, the random turned on, and the timing right (took about 5 minutes) it kept those settings even after being turned off, unplugged, and the card removed. It turned my portrait pix the proper way with no programing, and the random goes through all the pix before starting over, but they don't show up in the same order on subsequent rounds.

The manual to this frame is pretty much useless. You just have to play with the buttons until you get the hang of it. Once you figure it out, it's simple.

This frame has no remote control, but I don't see that as a problem. It is controlled by a few buttons on the back of the frame. After reading over the short instruction booklet and playing with the buttons for a few minutes, I had no trouble operating the frame.

There are settings for the length of time each picture is displayed, the effects used when changing to a new pictures, whether to play the pictures in alphabetical order or randomly, and whether you want to display one picture at a time or a mosaic of 4 pictures. The frame remembers the settings so when you turn it off and back on you don't have to re-set your choices. The buttons on the back are easy to access and operation is fairly simple.

He LOVED this frame. He does all the downloading and programming on his computer so that he doesn't have to deal with the small buttons on the frame or a remote. He said he had to hang it on the wall since the sofa table made it hard to see the pictures because of the height, angle and nature of LCD pictures.

I wish it had a remote and the buttons are a little touchy as far as how long to hold them. So it took me a few tries to maneuver through the menus. The mosaic view was not my style.

I plan on calling Westinghouse again, but I have the feeling that I am "Out-of-luck" on this one and will end up chalking it up to a hard lessoned learned. I will stay away from Westinghouse products for now on and J&R Music and computer World.

..to find a frame for my grandparents, who are not computer savvy, or even own one for that matter. It would be best if, after setting it up and shipping it to them, that all they had to do was plug it in and turn it on.

Over the past two years I've tried several different brands of digital frames and sent them back. Their picture quality was terrible even though they cost more than the Westinghouse. The quality on this Westinghouse is about as good as computer screen although the image is of course smaller.

She was thrilled, until it went dead in less than 2 weeks. J&R Music and computer World was the seller and I did not leave feedback on them in time. When I called J&R they quickly brushed me off and told me I would have to deal with Westinghouse directly.

He LOVED this frame. He does all the downloading and programming on his computer so that he doesn't have to deal with the small buttons on the frame or a remote. He said he had to hang it on the wall since the sofa table made it hard to see the pictures because of the height, angle and nature of LCD pictures.

- Brightness control - Wireless hookup to your computer to automatically get pictures from a website (would be great for far-flung families to upload pictures and have them automatically show up on the frame) I'm sure there are more "premium" features that I'm not thinking of right at this minute, but I decided that my mother wouldn't use any of those features, and she isn't set up for wireless anyway, so this Westinghouse frame was just what I needed.

It's printed in half a dozen languages, but it's only very basic instructions on how to run it. It could be worse, but it could certainly be better and that's why I knocked a star off the rating. Features that are not on this frame but would be nice, and are available on frames that cost more at the time of this writing, include:

Professionally, I'm an imaging scientist (not kidding, we really exist), so choosing this model took a fair bit of time thanks to the relatively difficult process of finding any technical description of the photo frames currently on the market, or even accurate general descriptions for that matter. Then there is the issue that most of these are not available to see in a store. The goal:

Of the 20+ frames I sorted through this was one of a handful that did not seem to hide critical specs in its description. The worst offenders were ones with an 8", or even 10"!, diagonal display size yet the resolution was 480x324pix.

Over the past two years I've tried several different brands of digital frames and sent them back. Their picture quality was terrible even though they cost more than the Westinghouse. The quality on this Westinghouse is about as good as computer screen although the image is of course smaller.

The black frame is real wood and looks decent in person. It should fit with most decor. The only thing I don't like about this product is that it doesn't offer different styles of frames.

This item was purchased as a gift, it seemed to have alot of good qualities. I only wish for the amount of money charged that they would make the frames more elegant. The receivers seemed to enjoy recieving the picture frame.

Of the 20+ frames I sorted through this was one of a handful that did not seem to hide critical specs in its description. The worst offenders were ones with an 8", or even 10"!, diagonal display size yet the resolution was 480x324pix.

Nice display quality. Outer frame is quite nondescript, a plus as it does not compete with images. Does not look 'cheap' or flimsy, some others do.

There are settings for the length of time each picture is displayed, the effects used when changing to a new pictures, whether to play the pictures in alphabetical order or randomly, and whether you want to display one picture at a time or a mosaic of 4 pictures. The frame remembers the settings so when you turn it off and back on you don't have to re-set your choices. The buttons on the back are easy to access and operation is fairly simple.

Yes, it is there, but only when you have the display at less than maximum brightness. (it's the voltage regulator(stepper, divider, whatever) for the light source)

Put my SD card in the machine, turned it on, and away it went. Once I got the mosaic turned off, the random turned on, and the timing right (took about 5 minutes) it kept those settings even after being turned off, unplugged, and the card removed. It turned my portrait pix the proper way with no programing, and the random goes through all the pix before starting over, but they don't show up in the same order on subsequent rounds.

Note that this is a simple factor of two in each dimension as compared to the frame. Take the card out of the camera, put it in the frame, turn it on, bingo - you'll get a slideshow.

It's a pretty neat concept, but with only 8" of space to work with, it's kind of hard to see 4 pictures at once. I turned it off. I loaded about 50 pix for starters just to try it out.

There are settings for the length of time each picture is displayed, the effects used when changing to a new pictures, whether to play the pictures in alphabetical order or randomly, and whether you want to display one picture at a time or a mosaic of 4 pictures. The frame remembers the settings so when you turn it off and back on you don't have to re-set your choices. The buttons on the back are easy to access and operation is fairly simple.

He LOVED this frame. He does all the downloading and programming on his computer so that he doesn't have to deal with the small buttons on the frame or a remote. He said he had to hang it on the wall since the sofa table made it hard to see the pictures because of the height, angle and nature of LCD pictures.

- Brightness control - Wireless hookup to your computer to automatically get pictures from a website (would be great for far-flung families to upload pictures and have them automatically show up on the frame) I'm sure there are more "premium" features that I'm not thinking of right at this minute, but I decided that my mother wouldn't use any of those features, and she isn't set up for wireless anyway, so this Westinghouse frame was just what I needed.

It's printed in half a dozen languages, but it's only very basic instructions on how to run it. It could be worse, but it could certainly be better and that's why I knocked a star off the rating. features that are not on this frame but would be nice, and are available on frames that cost more at the time of this writing, include:

The flash does stick out past the frame which is a little disappointing. The only reason for the rating of 4 instead of 5 is the instruction manual. If I was going to try and use any of the more advanced features I could forsee it being very frustrating.

Those cards and that number of photos were no problem for the frame. Nothing crashed and all of the features of the frame worked. This frame can show one photo at a time, a slide show (with different timing options), or a mosaic slide show (with different timing options).

- Brightness control - Wireless hookup to your computer to automatically get pictures from a website (would be great for far-flung families to upload pictures and have them automatically show up on the frame) I'm sure there are more "premium" features that I'm not thinking of right at this minute, but I decided that my mother wouldn't use any of those features, and she isn't set up for wireless anyway, so this Westinghouse frame was just what I needed.

Cons: Transferring from Sony Memory Stick Duo is little cumbersome but overall features make it up for it.

The flash does stick out past the frame which is a little disappointing. The only reason for the rating of 4 instead of 5 is the instruction manual. If I was going to try and use any of the more advanced features I could forsee it being very frustrating.

The manual to this frame is pretty much useless. You just have to play with the buttons until you get the hang of it. Once you figure it out, it's simple.

The black frame is suitable for just about any decor. The bad: The manual provided with the frame is pretty skimpy on useful information.

Of the 20+ frames I sorted through this was one of a handful that did not seem to hide critical specs in its description. The worst offenders were ones with an 8", or even 10"!, diagonal display size yet the resolution was 480x324pix.

the item is refurbished but it wasn't in the description. I bought 3 and 1 never worked the ones working are good